Refund policy

1. Refund Policy Overview:

• At this time, we do not accept refunds on any products purchased through our website.
• All sales are final, and we do not offer exchanges or returns for items unless they are damaged or defective upon arrival.

2. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
• To expedite the process, include clear photos of the damaged or defective item, along with your order number and a description of the issue.

3. Return Process for Damaged or Defective Items:

• Our customer service team will review your case and provide instructions on the return process if necessary.
• We will either send you a replacement item (if available) or issue a refund for the damaged or defective item.

4. Contact Information:

• For all inquiries regarding damaged or defective items, please contact our customer service team at info@bnlss.xyz
• Our team is here to assist you and ensure that any issues are resolved promptly.

5. Exceptions:

• Refunds will only be issued for damaged or defective items, and not for any other reasons.
• We do not accept returns for reasons such as change of mind, wrong size ordered, or dissatisfaction with the product.

6. Cancellation of Orders:

• Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before completing the purchase.

7. Policy Updates:

• We reserve the right to update our refund policy as needed. Please check our website for the most current information.